How can banks build a better delivery model in retail banking? A) Responding to the changing behavior of customers B) Delivering products and services through physical and digital channels C) Providing financial education D) Setting up special counters in various places on random basis

What document was issued by the Consumer Education and Protection Department, regarding their rights?

While initiating an IMPS transaction using _____, mobile banking registration for a remitting customer is not mandatory.

Which is the name of the closed user group network which is nationwide communication backbone for banking and financial sectors?

When banks increase the rate of interest in home loans, what options are available with the borrowers 1) To pay the higher EMI and keep the repayment period the same 2) To pay reduced EMI and elongate the committed repayment period?

Which component of MKIS combines the effect of other components, use of the computerized data to the best advantage in the various sectors, in meeting the needs of MKIS?

Doubtful accounts are segregated into ___ sub-categories. These are?

In a consortium account, the action under SARFAESI Act 2002, can be initiated if banks holding at least ___% share by value give their consent:

For efficient service delivery, staff should possess the following characteristics and traits 1) Understanding the customer 2) Cross selling 3) Post sales service follow up 4) Understanding the product features.

Read the statements given below and identify True or False, out of that? 1) Cloud computing provides various services to customers on demand over the Internet. 2) IDRBT has set up a pilot approach to building Community Cloud for corporates to provide Infrastructure as a Service. 3) Wealth management solutions are a modular, integrated core banking and investment management system designed for the specific needs of retail and private banks.

Read the statements given below and identify True or False, out of that? 1) Technology implementation models in retail banking are consistent across different types of banks. 2) The Institute for Development and Research in Banking Technology (IDRBT) handed over the National Financial Switch (NFS) to the National Payments Corporation of India in January 2010. 3) Customer analytics solutions in retail banking provides a robust framework on customer acquisition, development, and retention. 4) The IDRBT was established by the Indian government to focus on academic research in banking technology.

An organisation answers questions like “who, where, when and how” for the offering in which marketing stage?

An organisation that owns and operates real estates in order to generate regular flow of income and manage the real estate portfolios and mortgages including leasing services and generate rental income from the same are called?

What is the practice adopted by almost all banks for total customer experience in the context of product delivery channels?

Which type of bonds help to mitigate interest rate risk to a great extent?

What features are commonly included in CRM software for retail banking? A) Marketing automation B) Sales force automation C) Direct face-to-face interactions D) Contact center automation

Information consists of data that has been 1) retrieved, 2) processed 3) otherwise used, for informative or inferential purposes, arguments or as a basis for forecasting.

What is used to store encrypted data and what is the brain or engine to enable decision making and assists in analysis of data collected?

Any company, trust, or other entity constituted or established for a specific purpose with the objective to isolate the corporation, trust or entity, from the credit risk of an originator to make it bankruptcy remote, in the process of securitization, is called?

Read the following statements and find out True and False, out of these? 1) In cases where Remitter is enabled on Mobile Banking, but the Beneficiary mobile number is not registered with any bank account, IMPS funds transfer has been made possible using Beneficiary account number and IFSC code. 2) UPI 123PAY enables feature phone users to undertake UPI transactions without internet connection through IVR, app functionality, missed call-based approach, and proximity sound-based payments. 3) A customer's entitlement to zero liability arises in case of unauthorized transactions if the customer notifies the bank within five working days of receiving the communication from the bank regarding the unauthorized transaction.