The primary objective of customer relations management (CRM) is to provide the entire organization with a complete i.e. _____ view of the customer, no matter where the information resides or where the customer touchpoint occurred.

What are the main objectives of banks to set up ATMs? A) To provide convenience to customers for withdrawing money at any time B) To increase human interaction at branches C) To move customers away from branch counters to reduce service costs D) To ensure that customers use only ATMs for all banking transactions

In crop loans, loan for pre or post-harvest activity, loan against pledge/hypothecation of crop produce or warehouse receipt, loans are classified as NPA if the principal or interest remains overdue for ___ crop season/s in case of short duration crops and __ crop season/s in case of long duration crops.

Which statements accurately describe the differences between Portfolio Management Services (PMS) and Mutual Funds (MFs)? A) PMS offers a higher degree of customization compared to MFs. B) MFs charge a fixed fee and expense ratio, while PMS fees include a share of profits over a hurdle rate. C) Under PMS, investors retain direct ownership of shares, whereas MFs offer units of investment. D) MFs have a higher minimum investment requirement compared to PMS.

How do Real Time Gross Settlement (RTGS) and National Electronic Funds Transfer (NEFT) systems differ, and what are their respective characteristics? A) RTGS is based on gross settlement, while NEFT is based on net-settlement, allowing for real-time transfer of large sums of money. B) RTGS transactions involve small amounts i.e. below Rs 2 lakh, whereas NEFT transactions have no minimum or maximum amount stipulations. C) RTGS operates 24 × 7 × 365 days, while NEFT operates during specified hours except for holidays. D) NEFT is suitable for small amounts where there is no urgency, while RTGS is preferable for real-time transfer of funds above Rs 2 lakh.

For the purpose of category of rating, BCSBI used to allot scoring scale out of a total of 100. The 4 scales were 1) High (85 and above), 2) Above average (70 to less than 85), 3) _______ and 4) Below Average (below 60)

Which is considered to be the first most notable technological advancement in the financial industry, in 1950.

Read the statements given below and find out True and False? 1) Fixed-rate government bonds have an interest rate that changes with market conditions. 2) Interest generated via Sovereign Gold Bonds (SGBs) is tax-free. 3) Municipal bonds are issued by municipal corporations or bodies associated with them across the country for socio-economic development.

In the retail liabilities and asset side, the software is developed by banks mainly to capture 4 types of information 1) Static Information, 2) Updated Information 3) _____, 4) Analytics and Alerts.

A customer has zero liability in respect of unauthorized e-transactions, where the transaction is by a 3rd party breach and the deficiency lies neither with the bank nor with the customer but lies elsewhere in the system, provided the customer notifies the bank within ___ working days of receiving the communication from the bank regarding the unauthorized transaction.

Securitization facilitates transfer of funds from ____ market to ____ market?

What are the key functions of a Marketing Information System (MKIS)? A) Collecting and assembling data B) Processing of data C) Customer relationship management D) Dissemination of information

Read the statements given below and find out as to which one is True and which is False? 1) At the time of filing an appeal under the Act, the appellant has to deposit 30 % of the amount of debt due as claimed by the secured creditors or determined by the Debts Recovery Tribunal, whichever is higher. 2) Recovery through Lok Adalat is the easiest, cheapest, and fastest mode for recovering NPAs, and it allows for one-time settlements (OTS) to be executed by the Court in case of default. 3) Every award of the Lok Adalat shall be deemed to be a decree of a civil court, and it shall be final and binding on all the parties to the dispute.

How has the Reserve Bank of India (RBI) contributed to the adoption of new technologies in Indian banks? A) By enforcing regulations to enhance customer experience and efficiency through technology. B) By providing academic and research support through units like IDRBT. C) By actively promoting the use of Artificial Intelligence in banking operations. D) By limiting the use of technology in banking operations to traditional methods.

What is the purpose of the Minimum Retention Requirement (MRR)? A) To ensure the originating banks have a continuing stake in the performance of securitized assets. B) To reduce the provisioning requirement for banks. C) To allow banks to transfer loans without maintaining borrower-wise accounts. D) To transfer stressed financial assets to Asset Reconstruction Companies (ARCs).

The concept of branch has moved from a ____ approach to a more specialised approach such as Corporate Branch, SME Branch, Agri Finance Branch, Personal Banking/Retail Banking Branch.

The use of technology has made drastic change in the way, which component of marketing mix is viewed?

Against the decision given by the Debt Recovery Tribunal under the Recovery of Debts and Bankruptcy Act 1993, the borrower or bank can make an appeal to the Debt Recovery Appellate Tribunal within a period of:

The drawback in the use of Direct Selling Agents is that DSAs focus on pure ____ by pushing the products, rather than effective ____ after verifying the needs of the customers and their actual requirements.

Aadhaar Payment Bridge (APB) System links ______ on one side and beneficiary banks and beneficiary on the other hand.